Covid secure commitment logoCommitted to keeping you safe

In line with the latest government advice around Covid-19, we’ve changed some of the procedures on our campsites to ensure we keep guests and staff safe and well whilst staying with us.

Whilst some of our processes and procedures may be unfamiliar and some elements may take slightly longer than usual due to COVID Secure protocols, rest assured our usual high standards of friendliness and cleanliness will ensure you can continue to enjoy the great outdoors with us.


How we're keeping you safe

Contactless stays

We’re operating contactless and cashless systems wherever possible to help keep you safe during your stay.

Social distancing

Our pitches are perfectly set up for social distancing* and we are operating strict capacity controls within our communal on-site facilities

Enhanced cleaning

We've increased the rigour and frequency of our cleaning and sanitising procedures and enhanced the regularity of disinfecting surfaces across all common areas.

* Our glamping units are at least six metres apart laterally; except for Coniston Park Coppice campsite where they are at least three metres apart. Our tent pitches are at least three metres apart.

 

About your stay

Your arrival and departure

When you arrive on-site we will be operating Covid secure procedures:

  • Check-in will be by phone (from your car). The phone number will be clearly displayed by the entrance. If you are unable to check-in by phone, an alternative process will be advised upon your arrival.
  • Site maps will be outside reception so you know where to pitch your tent or find your glamping unit, together with your barrier card.
  • Just a little reminder that unfortunately we are not currently allowing visitors on-site to meet with other guests, this is to help keep everyone safe at this time.
  • When you depart, please leave any barrier, accommodation or facilities keys at the exit in the box marked ‘KEYS’. We will retrieve the keys and ensure they are cleaned and sanitised appropriately before our next guest.

Contact tracing 

  • England and Wales: Due to Government requirements, our campsites in England and Wales will require all guests over the age of 16 to provide Test and Trace (England) or Test, Trace, Protect (Wales) information. If you already have the NHS Covid-19 app, you will be asked to use this on arrival at the campsite for all party members over the age of 16 (Government requirement). If you do not have the app, you will be provided with a log sheet to complete. For more information on the contact tracing requirements please see our Coronavirus FAQs.
  • Scotland: All our campsites will display a Check In Scotland Test and Protect QR code poster which we strongly encourage you to scan on arrival at the campsite for all party members. Alternatively, we will use your booking details should Scotland Test and Protect Team contact us (you can opt out of this by emailing [email protected]). For more information on the contact tracing requirements please see our Coronavirus FAQs.

 

Your glamping accommodation

In line with government guidance, we have removed some items from your accommodation to ensure that the risk of transmission of the COVID-19 is significantly reduced.

The following items will no longer be provided:-

  • Welcome Packs – although a small supply of tea bags and coffee sachets will be provided for your arrival and a disposable bbq. In addition, we will leave extra hand-wash and antibacterial sprays or wipes in your unit for you to use during your stay.
  • Decorative items and soft furnishings such as cushions and throws have been removed to avoid any risks between guests
  • Welcome Booklet – providing local area information – we encourage you to access this information via your phone/tablets using our FREE Wi-Fi service (Troutbeck Head does not have Wi-Fi)
  • Books and Games – normally left in the units for you to enjoy, these have been taken away as they are shared between guests – we recommend you bring some of your own from home.


Using the toilet blocks - Tent Campers, Camping Pods, Safari Tents and Yurts

Following the latest government advice, from Monday 17 May all our shared facilities (including showers) at our campsites in England, Scotland and Wales will be open and operating in line with government guidance and at reduced capacity. Please note: certain facilities at some of our campsites may be closed or temporarily unavailable due to essential maintenance. We recommend always checking the individual site details pages on our website for the latest information.

Our covid secure protocols mean we can open our shared facilities with carefully managed social distancing measures in place to minimise household mixing. However, we would still strongly recommend the use of your own accommodation facilities if you have them, as this will greatly reduce the risk of transmission. 

If you do need to use our campsite shared facilities, please follow the procedures we have put in place. We will be operating the social distancing measures in a similar way to 2020 and with the same process across all our sites:

  • Sanitised wristbands will be available outside the blocks for you to use

  • Place the band on the hook to indicate the facilities are in use

  • When you leave, simply place the wristband in the container indicated where it will be sanitised again ready for next use

We appreciate these measures mean that you may experience extended wait times or may not be able to access our facilities at your preferred times. Our site staff will be on hand to help and support you if you have any concerns or questions. We would like to thank you for your understanding and patience in supporting the delivery of our Covid Secure Commitment.


Using other communal facilities

Our other common facilities such as laundry rooms, information rooms and waste disposal areas will be limited to use by one family group at any one time to meet social distancing requirements. 

  • We strongly encourage you to wear face coverings for your safety and the safety of others.
  • Should the facility be occupied or in use, there will be the need to queue externally.
  • Please observe the floor markings, which will indicate the appropriate social distancing requirements.


Shops, restaurants, bars, games rooms, playgrounds and social areas

Our on-site social areas will operate in line with Government guidelines.

  • Playgrounds - Our playgrounds on campsites in England, Scotland and Wales will be open with COVID secure protocols. Parents or guardians will be responsible for ensuring that social distancing protocols, in particular, are followed for the safety of all. We also recommend that children and adults wash or sanitise their hands both before and after playing on the equipment.
  • Games Rooms - Our games rooms' are now open on campsites which have them. Up to six people (of any age) can access at one time.
  • Information Rooms - Unfortunately, information rooms will remain closed until further notice.
  • Drying Rooms - Our drying rooms are now open on campsites which have them. One person can enter at a time.
  • Swimming Pools - We are actively working with Swim England to determine how and when our swimming pools at Hillhead and Seacroft can reopen. We will be following Government guidance and will implement any necessary safety guidelines. It is our intention to open pools on 21 June 2021.
  • Restaurants - Subject to Government guidance we are provisionally planning to reopen the restaurants at our Hillhead and Seacroft campsites from 12 April 2021. The restaurant at our Knaresborough campsite will remain closed for operational reasons until further notice. Some of our restaurants are able to provide a takeaway service and other campsites are visited by mobile catering units, and this will continue.
  • Shops - Whilst we are aiming to provide the ability to purchase LPG, toilet chemical & rock pegs at all campsites, stock will vary at each site and many of our campsites will unfortunately not be providing the usual grocery shop offer. Therefore, please ensure you are as prepared as possible and bring all your groceries and essentials with you. Where available, service will operate via a telephone order and collect service, contactless payment will be encouraged.
  • Grocery shopping can be delivered to a designated area on site, following agreement from the site staff.


How you can help

As the saying goes, 'we are all in this together' and by respecting each other and the guidance provided by the Government we can all stay safe and well.

  • Where possible, use your own facilities to help manage demand levels for the toilet and shower facilities
  • Wear face coverings (unless exempt) when inside shops, reception areas or other enclosed spaces including campsite shared facilities.
  • Keep to footpaths where possible and avoid shortcutting across pitches.
  • Please be considerate of other guests’ needs to access shared facilities by minimising your dwell time.
  • Always follow the current government guidance on-site and in the local area.
  • Follow the latest UK Government advice on social gatherings: https://www.gov.uk/government/publications/staying-safe-outside-your-home/staying-safe-outside-your-home 

If you're staying onsite and feel unwell please go online to NHS 111 and also call the site phone number provided at check-in to let the site manager know.