1. Information about us
The Caravan Club Limited, trading as Experience Freedom, is the owner and operator of www.experiencefreedom.co.uk (our website). We are a company limited by guarantee registered in England and Wales under company number 646027. Our registered company address is: The Caravan Club, East Grinstead House, East Grinstead, West Sussex RH19 1UA. Our VAT number is 239719331.
2. Contact us
Contact details, including a telephone number and email address can be found on our website on our 'Get in touch' page.
Thank you for using our website.
3. What are cookies and similar technologies?
3.1. A cookie is a small file of letters and numbers. When you visit our website cookies get stored on the computer or mobile device you are using, and we are able to access cookies stored from your previous visits. Cookies distinguish your computer or mobile device from others that are used to visit our website.
3.2. Our website also uses other technologies that do similar things to cookies. For example, the website uses pixel trackers and local storage.
3.3. In this policy we use ‘cookies’ to refer to cookies and those similar technologies.
4.1. Cookies allow different features of our website to work. They also allow us to analyse how people use our website, and to provide more tailored marketing.
4.2. We use the following categories of cookies on our website:
4.2.1. Strictly Necessary: These cookies are strictly necessary to enable us to provide services you have requested, including access to our website. For example, they enable you to make bookings via the website, and login to the ‘My Bookings’ area. They also help keep the website secure.
4.2.2. Functional: These cookies allow our website to remember choices you make and tailor the website to provide enhanced features and content for you. They may be set by us or by third-party providers whose services we have added to our pages. Without these cookies, our website cannot remember choices you've previously made or personalise your browsing experience.
4.2.3. Analytics and Optimisation: These cookies collect information about how you use our website. They allow us to count visits and traffic sources so we can measure and improve the performance of our site. All the information these cookies collect is aggregated so we do not use it to learn about your individual use of the website. These cookies help us learn how our website is performing so we can make improvements and enhance your browsing experience.
4.2.4 Marketing: These cookies are used to tailor marketing to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the marketing campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertisers. These cookies can track your visits to other websites. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.
4.3. You can find more information about the individual cookies we use and the purpose of those cookies in the list of cookies below
5. Who else sets cookies on our website?
5.1. When you visit our website some of the cookies are stored or accessed on your device by third parties (third party cookies).
5.2. Some third party cookies are necessary cookies set by our suppliers who provide essential parts of our website. The other third party cookies are functional, marketing, or analytics cookies.
5.3. When you use the cookie management feature on our website to allow or reject functional, marketing or analytics cookies your choices will apply to any third party cookies which are included in those categories as well.
5.4. Examples of third party cookies include:
5.4.1. YouTube cookies: we sometimes embed video content from websites such as YouTube. As a result, when you visit a page with content embedded from YouTube, you may be presented with cookies from YouTube.
5.4.2. Social sharing cookies: our website carries embedded 'share' buttons for social networks to enable you to easily share sites and discussions on those networks. Those networks set cookies when you visit those pages of the website.
5.4.3. Advertising network cookies: our website carries adverts which are served by different advertising networks. Those networks set cookies when you visit those pages of the website.
5.5. The list of cookies shows which cookies are third party cookies, who provides them, and the purpose of the cookies.
6. How can you choose which cookies are used?
6.1. The only cookies we use automatically are strictly necessary cookies.
6.2. We will only use functional, marketing, or analytics and optimisation cookies if you consent by selecting them via the cookie management feature on our website.
6.3. You can change your cookie preferences at any time by using the cookie management feature on our website. You may need to reload the page you are viewing for your new preferences to apply.
6.4. You can also delete cookies through your browser, and most browsers have settings that you can use to manage cookies.
7. How long do cookies last for?
7.1. Some cookies, known as ‘session cookies’ only last until you close your web browser. Other cookies, known as ‘persistent cookies’ are saved for longer so that they continue between different browsing sessions. You can delete persistent cookies by using the settings in your web browser.
8. What other information do we collect from your device?
8.1. When you visit our website we automatically collect technical information such as the internet protocol (IP) address you are using, the browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
8.2. We use that information to analyse and improve the performance of our website and understand the geographic location of our website users, to help keep the website secure, and to make sure that our website displays properly on your device.
|Description of change||Date published|
26 April 2017
|Policy updated in line with The Privacy and Electronic Communications Regulations and to reflect the new cookie management feature||
17 November 2021
10. Last update
Our website carries embedded 'share' buttons to enable users of the site to easily share pages with their friends. These sites may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.