Terms of use

Please read these terms of use carefully before using our website.

1. Information about us

The Caravan Club Limited, trading as Experience Freedom, is the owner and operator of www.experiencefreedom.co.uk (our website). We are a company limited by guarantee registered in England and Wales under company number 646027. Our registered company address is: The Caravan Club, East Grinstead House, East Grinstead, West Sussex RH19 1UA. Our VAT number is 239719331.

2. Contact us

If you would like any information about Experience Freedom and its activities you can contact us by telephone on 01342 777533 or email [email protected]. You can also write to Experience Freedom at East Grinstead House, East Grinstead, West Sussex RH19 1UA. If you have any queries relating to these Terms of Use, our Privacy Policy or Use of Cookies policy, please contact the Data Protection Officer by letter at the address above or by email at [email protected]

Contact details, including a telephone number and email address can be found on our website on our 'Get in touch' page.

Thank you for using our website.

3. Terms of use

3.1. Terms

This Terms of Use policy (together with the documents it refers to) tells you the Terms of Use on which you may make use of our website. Use of our website includes accessing, browsing, or creating an account to use our booking system.

Please read these Terms of Use carefully before you start to use our website, as these will apply to your use of it.

By using our website, you confirm that you accept these Terms of Use and that you agree to comply with them.

If you do not agree to these Terms of Use, you must not use our website.

3.2. Other applicable terms

These Terms of Use refer to the following additional terms, which also apply to your use of our website:

a) Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you or that you provide to us. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

b) Our Use of Cookies policy which sets out information about the cookies on our website.

3.3. Changes to our website

We may update our website from time to time, and may change the content at any time. However, please note that any of the content on our website may be out of date at any given time, and we are under no obligation to update it.

Although we take care to ensure accuracy, we do not guarantee that our website, or any content on it, will be free from errors or omissions.

3.4. Accessing our website

Due to the nature of digital services, we do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.

You are responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

In most cases, if our website is temporarily unavailable, you may still be able to access our services by contacting us by telephone.

3.5. Your account and password

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. Only one account should be allocated to an individual.

We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

If you know or suspect that anyone other than you knows your usernameor password, you must promptly notify us at the address set out in Section 2 of this policy.

We will only use any information you provide to us in accordance with our Privacy Policy.

3.6. Reliance on information

We endeavour at all times to ensure that the information on our website is complete, accurate and up to date. However, we make no representations, warranties or guarantees, whether express or implied, that the content on our website will be accurate, complete or up-to-date nor that it may be relied on for any particular purpose. The content on our website is provided for general information only, it is not intended to amount to advice on which you should rely.

Separate terms and conditions may apply to certain products, services and materials available through our website. If this is the case this will be brought to your attention in the relevant part of the website.

3.7. Limitation of our liability

Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the maximum extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

a) use of, or inability to use, our website, or

b) use of or reliance on any content displayed on our website

If you are a business user, please note that in particular, we will not be liable for:

c) loss of profits, sales, business, or revenue
d) business interruption
e) loss of anticipated savings
f) loss of business opportunity, goodwill or reputation, or
g) any indirect or consequential loss or damage

We endeavour at all times to protect our website from malicious material and attack but we will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website or app linked to it.

We assume no responsibility for the content of websites or apps linked on our website. Such links should not be interpreted as endorsement by us of those linked websites or apps. We will not be liable for any loss or damage that may arise from your use of them.

3.8. Intellectual property rights

We are the owner or the licensee of all intellectual property rights of our website and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

You may print copies and download extracts of any page(s) from our website for your own personal, non-commercial use and you may draw the attention of others to content posted on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged. If you print off, copy or download any part of our website in breach of these Terms of Use, your right to use our website may be withdrawn and you may be required, at our option, to return or destroy any copies of the materials you have made.

3.9. Prohibited uses

You may use our website only for lawful purposes. You may not use our website:

a) in any way that breaches any applicable local, national or international law or regulation
b) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
c) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
d) to knowingly transmit any data, send or upload any material that contains malicious software such as but not limited to: viruses, Trojan horses, worms, time-bombs, keystroke loggers, ransomware, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

e) not to reproduce, duplicate, copy or re-sell any part of our website in contravention of the provisions of these Terms of Use 

f) not to access without authority, interfere with, damage or disrupt:

  • any part of our website. 
  • any equipment or network on which our website is stored, any software used in the provision of our website, or any equipment or network or software owned or used by any third party in the provision of our website.

3.10. Viruses and other malware

We do not guarantee that our website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platforms in order to access our website. You should use your own anti-virus protection and internet security software and ensure the software is kept up to date at all times.

You must not misuse our website by knowingly introducing malicious software, such as but not limited to: viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the servers on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

3.11. Linking to our website

You may post or create a link on another website or app to any of the pages on our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. However, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our website in any website that is not owned by you unless such linking is permitted by the website owner.

Our website must not be framed on any other site or app.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our website other than that set out above, please contact us using the details provided in Section 2.

3.12. Third party links and resources in our website

Our website contains links to other sites, apps and resources provided by third parties that offer products, services and materials we think will be of interest to you. Please note that these links are provided for your information only and we have no control over the content of those sites, apps or resources.

3.13. Applicable law

If you are a consumer, please note that these Terms of Use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland you may also bring proceedings in Scotland.

If you are a business, these Terms of Use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

3.14. Changes

We may change the terms of this Terms of Use policy from time to time. By continuing to use our website any changes will be deemed to have been accepted by you.

Any changes we may make to our Terms of Use policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Terms of Use.

Version no.


Description of change

First publication

Date published

26 April 2017. 


Update regarding Data Protection Officer job title in Section2 and other small amendments to sections: 3.2, 3.5, 3.7, 3.9, 3.10

08 January 2024

3.15. Last update

This Privacy Policy (Version 1.1) was last updated on 08 January 2024.