What do we need to bring?
If you're staying in a yurt or glamping pod, you will need to bring:
- Towels - if you want to pack light, we supply luxury towels (charge applicable for hire)
- Bottled water (yurts only)
- Hair dryer
- A sense of adventure
- Your favourite DVDs (glamping pods only)
How many people can sleep in a yurt?
A yurt will sleep 2 adults and 2 children up to 17 years old in a king size bed and 2 single beds.
How many people can sleep in a glamping pod?
Glamping pods sleep 2 adults and 2 children up to 17 years old in a double bed, sofa bed and bunk bed (the bunk takes a maximum of 11 stone. Children under 6 must have supervision).
What cooking facilities are there?
Yurts and glamping pods will both have their own BBQ outside the unit. There is a fridge, microwave, kettle and toaster in both yurts and glamping pods. We will also provide a few pots and pans and cooking utensils.
Who maintains the BBQ ?
Guests will be responsible for cleaning the BBQ during their stay.
Is there room service?
Sorry, there is no room service or daily housekeeping.
Does accommodation come with tea/coffee making facilities?
In your welcome pack we provide some tea and coffee and there is a kettle in both the yurt and glamping pod. However, you may wish to bring a supply of tea and coffee for your entire stay.
How often is the yurt/glamping pod cleaned?
Site staff will clean and change the linen every 7 days or before the next guests arrive.
Is there heating?
There is heating in glamping pod and an electric oil heater is provided in the yurt. You might want to bring a hot water bottle for colder nights.
Is there electricity?
Yes, in both the yurts and glamping pods.
Is there lighting in the accommodation?
Yes, the yurts and glamping pods have lighting.
Is there a safe?
Although the yurts and the glamping pods can be locked, they don’t contain a safe. If you bring valuable items with you, then they fall under your responsibility.
Is the accommodation and all of the sites suitable for children?
Is the accommodation secure?
The glamping pods are lockable and the yurts are provided with padlocks.
Is there Wi-Fi?
Wi-Fi is included but there is limited availability on some sites, please check the specific location page for more information.
Is there a shop on each site?
The on-site facilities will vary from site to site. Have a look at the locations page to find out more information.
Are we allowed to have a camp fire?
We can't accept campfires on site. We also ask that no candles or flames are used inside or near the glamping pod and yurt.
Can I park next to the yurt/glamping pod?
There are car parking facilities on all sites. It is possible to park next to Pods on some sites, but it does vary by site.
Is the new accommodation on site already?
We are working on a plan to deliver the new accommodation on sites over the coming months. The first Glamping pods will be at Coniston and will open on June 30th and Alderstead Heath Yurts from July 28th. Alderstead Heath and Abbey Wood Glamping pods will show availability from August 11th onwards. We do hope to bring these dates forward and release further availability soon. Watch this space
Why is my search returning no availability?
We’re working hard to deliver glamping pods and yurts at a number of locations. Coniston will be our first site to open on June 30th and Alderstead Heath Yurts from July 28th. Alderstead Heath and Abbey Wood Glamping pods will show availability from August 11th onwards. We do hope to bring these dates forward and release further availability. Watch this space
Are the yurts and glamping pods open all year?
Glamping pods are open all year round. Yurts are open between May and September.
What time can I check-in/check-out?
Check-in is between 3pm and 8pm, check-out is by 11am.
Do you accept group bookings?
We do not accept bookings for party events, stag, hen parties or similar. We reserve the right to refuse bookings should they appear unsuitable for the accommodation and reserve the right to refuse admission on arrival if any aspect of the booking is misrepresented.
How do I amend/cancel my booking?
Please contact us by phone on: 01342 777533 to amend or cancel your booking. For our amendment and cancellation policy, please see our terms and conditions.
Are pets allowed to stay?
Sorry, unfortunately we are unable to accept pets (other than guide dogs) in yurts or glamping pods.
How long can I stay for?
Up to 21 consecutive nights.
What is the minimum nights stay?
The minimum night’s stay in both the yurts and glamping pods is two nights.
Can I book my stay when I arrive on site?
Yes, subject to availability.
I am a member of the Caravan and Motorhome Club, do I get a discount?
Yes, Club members can get 10% off their booking!
Do Experience Freedom take a deposit for breakages?
No we don’t take a deposit for breakages, however guests will be liable for any damage they cause in the accommodation or on site.
The Caravan Club is appearing as the merchant on my Experience Freedom WorldPay email purchase receipt, is that correct?
Yes, The Caravan Club Limited will appear as the Merchant provider on your automated WorldPay email purchase receipt. Should you have any further questions or an enquiry please email Enquiries@experiencefreedom.co.uk