Frequently Asked Questions

About the accommodation

 

  • What should I bring?

     

    In the glamping pods, cabins, safari tents and yurts, we provide bedding and basic necessities but you may want to bring additional items such as a hair dryer, towels, toiletries, and games. Towels are also available for hire.

     

    If you’re snuggling up in one of our wooden camping pods for the night, you’ll need to bring your own bedding and camping equipment too (including cooking equipment).

  • How many people can stay?

    Yurts can sleep two to four people – inside there’s a king size bed and two pull out single beds, suitable for a family of four.

     

    Safari Tents can sleep up to five people – inside there’s a double bed, two singles and a bunk above the singles, suitable for up to five adults.

     

    Glamping pods can sleep two adults and an additional two children up to 17 years old. There’s a double bed, sofa bed and bunk bed (the bunk takes a maximum of 11 stone/70kg). Children under six must never be left unaccompanied whilst using the bunk bed.

     

    Universally Accessible Glamping Pods can sleep up to two adults and one child and includes twin beds with orthopaedic mattresses and a small sofa bed suitable only for a child.

     

    Glamping Cabins can sleep up to four adults and two children up to 17 years old. There’s a double bed that pulls down over the dining area, a double sofa bed in the lounge area and two single beds in the upper mezzanine level suitable for children.

     

    Universally Accessible Glamping Cabins can sleep up to three adults and two children and includes twin beds with orthopaedic mattresses, a bunk bed and a futon.

     

    Camping pods can sleep two adults and up to two small children (we recommend no older than seven or eight years old). Inside there is either a futon that converts into a small double bed or two camp beds. You can request an additional single camp bed for your children (subject to availability).

     

    Please note: due to the cosy dimensions of our camping pods, and to avoid disappointment, you can only book this accommodation online for a maximum of two guests. If you require more guests to stay in this accommodation please call us on 01342 777533 (Monday to Friday, 9am to 5.30pm) to discuss your booking.

  • Do you supply tea and coffee?

    All of our fixed, glamping accommodation types have tea and coffee sachets supplied for a refreshing first drink on arrival, along with a kettle and mugs. If you’re an avid tea or coffee drinker, you will need to bring enough of a supply of tea, coffee, milk and sugar for your stay.

  • Is there self-catering?

    Our yurts, safari tents, glamping pods and cabins come with a few appliances to help prepare simple breakfasts, snacks and light meals (kettle, toaster, microwave oven, fridge and utensils). To keep your sleeping areas clean and comfortable, we don’t provide full indoor cooking facilities.

     

    Our glamping pods include 2 gas cooking rings at all locations except Abbey Wood and Alderstead Heath. They also include a kettle, toaster, microwave oven, fridge and utensils.

     

    Our glamping cabins come equipped with 4 gas cooking rings, a full oven along with a kettle, toaster, microwave oven, fridge and utensils.

     

    Our universally accessible glamping pods and cabins come equipped with a 2 ring electric cooking hob along with a kettle, toaster, microwave oven and fridge and utensils.

     

    Our wooden camping pods don't feature cooking appliances, utensils, crockery and cutlery but you will find a kettle for that all-important cuppa.

     

     

     

  • Can I use a barbecue?

    Yes. A barbecue station is located in front of our yurts, safari tents, glamping pods and glamping cabins, where you can use a disposable charcoal barbecue.

     

    Our camping pods currently do not have a brick barbecue station beside them but you are welcome to use the disposable tin foil trays on a stable stand outside.

     

    Please ensure that your disposable barbecue doesn’t come into contact directly with the ground or decking. For your safety, please make sure that disposable barbecues are only used outside all accommodation and that they are left to cool before being thrown away. Never leave a barbecue unattended once lit, and please be considerate of other guests nearby.

     

  • Are we allowed to have a campfire?

    We do not allow campfires on site. We also ask that no candles or other naked flames are used inside or near any accommodation on site.

  • Are the yurts/safari tents/pods/cabins cleaned regularly?

    Your pod, cabinsafari tent or yurt will be thoroughly cleaned and sanitized and fresh linen will be provided before you arrive.

    The wooden camping pods are the only fixed accommodation where you'll need to bring your own sleeping bags or linen. For anyone staying longer than one week, it will be cleaned on the seventh day.

    Your unit will be equipped with hand wash, antibacterial spray or wipes and cleaning cloths to help you keep your unit clean during your stay.

  • Is there heating, lights and power sockets provided?

    Lighting, heating and power sockets are supplied to the glamping pods and cabins, camping podssafari tents and yurts. In addition, the pods and cabins are insulated and remain warm through the winter. There is an electric oil heater provided in the yurts and safari tents which are open from spring until early autumn – for cooler nights you might want to bring a hot water bottle too.

  • How secure is it on site?

     

    The camping pods, yurts, glamping podssafari tents and cabins can all be locked, however they don’t contain a safe. If you bring valuable items with you, it is your responsibility to keep these items safe.

  • Is there Wi-Fi?

    Wi-Fi is provided across some of our campsites, however please note due to an upgrade to our current Wi-Fi system, there will be work ongoing which may affect how you access Wi-Fi on your glamping holiday. Whilst work is in progress, FREE Wi-Fi will be available via a hotspot (near to reception areas) which you can access at any time.

    There is no Wi-Fi available at our Troutbeck Head campsite.

  • What’s the difference between a camping pod, a glamping pod and a glamping cabin?

    Camping pods are an upgrade from tent camping, providing the full camping experience without the hassle of bringing and setting up a tent. These wooden pods are well insulated, more secure, offer more privacy and shelter than a tent, plus they include heating and electricity to keep you warm and snug – lovely! You'll also have access to the onsite toilet and shower facilities.

    Glamping pods are like a mini lodge, giving you your very own self-contained hotel room in the countryside! These are perfect for guests who want to be in the middle of nature on our fantastic sites and want to keep creature comforts close by, like a sprung bed and a private toilet and shower.

    Glamping cabins are much the same as pods, offering single room open plan living with no separate bedrooms. However, they are larger and can therefore accommodate more people.

  • Are there toilets and showers on site?

    Yes, all of our sites have a toilet and shower building.

     

    Some of our fixed accommodation types are also installed with toilets and showers, they are:

     

    Glamping pods and cabins come with a flushing toilet and shower as part of the en-suite.

    Wooden camping podssafari tents and yurts do not have a toilet installed as part of the accommodation but high-quality facilities are available just a short walk from each of the units.

Making and managing your booking

 

  • Can I bring my dog/pet?

    Dogs are only permitted in a specified Experience Freedom accommodation where a dog-friendly supplement is payable. Dogs are accepted subject to availability of dog-friendly accommodation and only when a supplement is paid. Read more about our dog-friendly accommodationGuide dogs are accepted in the accommodation free of charge.

  • Are you open all year?

    Glamping pods, cabins and camping pods* are open all year round subject to the site opening dates. Yurts and safari tents are open between Easter and September but dates might change, dependent on the British weather! 

    *Note that our camping pods at Coniston Park Coppice operate from March to November each year.

  • Can I arrive before/after the check-in time?

    From 3pm your accommodation will be ready for you but we cannot guarantee this if you arrive earlier. Reception closes at 7pm. If you expect to arrive on site later than this time, please notify the site before 7pm.

     

    If you have visited us before, you will notice some differences upon check-in. This will include a contactless experience to manage the safety of our guests and staff. Please have your booking details to hand when you arrive which will make the check-in process quick and efficient.

  • Can I leave before/after the check-out time?

    Check-out is at 10am. Some of our sites have gates which are locked overnight. If you need to get away early, please speak to staff onsite, who can arrange a space in the overnight car park outside the gates, where you may park the night before you leave.

  • Do you accept group bookings?

    Yes, we do. However, please note that we do not accept bookings for party events, stag, hen parties or similar. We reserve the right to refuse bookings should they appear unsuitable for the accommodation and reserve the right to refuse admission on arrival if any aspect of the booking is misrepresented.

  • How do I amend/cancel my booking?

    Please contact us by phone on 01342 777533 to amend or cancel your glamping or camping booking. Further booking information can be found when you log in to view My Bookings. You can also read about our amendment and cancellation policy in our terms and conditions. If you would like to amend or cancel a motorhome hire booking, please head to the hirer website and contact them directly. 

  • How long can I stay for?

    You may stay in the pods, cabins or yurts for a minimum of two nights or up to 21 consecutive nights. Tent campers may stay for one night or up to 21 consecutive nights

  • Why is my search returning no availability?

    We are working hard to give you the best glamping holiday we can which means that some of our glamping accommodation types are temporarily unavailable at particular sites from time to time, as we work on site improvements. Opening dates are highlighted on each site location page.

  • Can I arrive without booking ahead?

    Unfortunately, we are unable to accept bookings more than 1 day prior to arrival. This means that if you want your stay to start on a Friday, the latest you can book your stay is the evening prior to arrival.

  • I am a member of the Caravan and Motorhome Club, do I get a discount?

    Yes, Club members and Club member’s friends and family can get 10% off their glamping booking!

    Simply enter your Caravan and Motorhome Club membership number at the checkout and proceed to confirm your booking. If you are not the membership card holder, please call the Caravan and Motorhome Club on 01342 777533 to discuss and apply the discount to your booking over the phone. To get the member "friends and family discount" one full member must reside on the site (although not necessarily in the booked accommodation) for the duration of the booking to obtain the membership rate.

    Club members also receive free CDW (Collision Damage Waiver) on their Motorhome Hire. To redeem, simply book your hire without selecting CDW at the checkout. Then, email [email protected] with your name and membership number and CDW will be added for free. You will need to present your membership card when collecting your motorhome from the depot.

  • Does Experience Freedom take deposits?

    For breakages, we don’t take a deposit however guests will be liable for any damage they cause in the accommodation or on site.

  • The Caravan Club is appearing as the merchant on my Experience Freedom WorldPay email purchase receipt, is that correct?

    Yes, The Caravan Club Limited will appear as the Merchant provider on your automated WorldPay email purchase receipt. Should you have any further questions or an enquiry please email [email protected]