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Frequently Asked Questions

About the accommodation

  • What do we need to bring?

    We provide basic necessities in the glamping pods and yurts but you may want to bring additional items such as a hair dryer, towels, soap, and games.

     

    If you’re snuggling up in one of our camping pods for the night, you’ll need to bring your own bedding and camping equipment too (including cooking equipment).

     

    For more information, go to our glamping pod, camping pod and yurt pages for a full inventory of what’s included in your accommodation.

  • How many people does your accommodation sleep?

    Yurts can accommodate up to four adults – inside you'll find a king size bed and two pull out single beds, suitable for a family of four (with two adults sharing the king size bed).

     

    Glamping pods can sleep two adults and an additional two children up to 17 years old. Inside there’s a double bed, sofa bed and bunk bed (the bunk takes a maximum of 11 stone/70kg). Children under 6 must never be left unaccompanied whilst using the bunk bed.

     

    Camping pods can sleep two adults and up to two small children (we recommend no older than 7 or 8 years old). Inside there is either a futon that converts into double bed or two camp beds. You can request an additional blow-up single camp bed for your children.

     

    Please note: due to the cosy dimensions of our camping pods, and to avoid disappointment, you can currently only book this accommodation online for a maximum of 2 guests. If you require more guests to stay in this accommodation please call us on 01342 777533 (Monday to Friday, 9am to 5.30pm) to discuss your booking.

  • Does the accommodation come with tea/coffee?

    In all accommodation types, we provide tea and coffee sachets in your welcome pack for a refreshing first drink on arrival, along with a kettle and mugs. If you’re an avid tea or coffee drinker, you will need to bring enough of a supply of tea, coffee, milk and sugar for your stay.

  • Is there self-catering?

    Inside our yurts and glamping pods, we provide a few appliances to help prepare simple breakfasts, snacks and light meals (kettle, toaster, microwave oven, fridge and utensils). To keep your sleeping areas clean and comfortable, we don’t provide full indoor cooking facilities.

     

    Camping pods do not come with any cooking appliances, utensils or crockery and cutlery. A kettle is supplied for your convenience.

  • Can I use a BBQ?

    Yes, you may.

     

    Our yurts and glamping pods have a brick-built barbecue stations outside within which you can use disposable charcoal barbecues. You can purchase disposable BBQs from reception if you decide not to bring your own.

     

    Our camping pods currently do not have a brick BBQ station beside them but you are welcome to use disposable tinfoil BBQ trays on a stable stand outside. .

     

    Please  ensure that your BBQ doesn’t come into contact directly with the ground or decking. For your safety, please make sure that disposable barbecues are only used outside all accommodation and that they are left to cool before being thrown away. Never leave a BBQ unattended once lit, and please be considerate of other guests nearby.

  • Are we allowed to have a camp fire?

    We do not allow campfires on site. We also ask that no candles or other naked flames are used inside or near any accommodation on site.

  • How often are the yurts/pods cleaned?

    Your accommodation will always be cleaned and fresh linen provided to glamping pods and yurts before you arrive. For anyone staying longer than one week, it will be cleaned on the seventh day. 

  • Is there heating, lights and power sockets?

    Lighting, heating and power sockets are supplied to glamping pods, camping pods and yurts. In addition, the pods are insulated and remain warm through the winter. There is an electric oil heater is provided in the yurts which are open until early autumn – for cooler nights you might want to bring a hot water bottle too.

  • Is there a safe?

    Although the camping pods, yurts and the glamping pods can all be locked, they don’t contain a safe. If you bring valuable items with you, it is your responsibility to keep these items safe.

  • Is there Wi-Fi?

    Wi-Fi is included but there is limited availability on some sites, please check the specific location page for more information.

  • What’s the difference between a camping pod and a glamping pod?

    Camping pods are an upgrade from tent camping, providing the full camping experience without the hassle of bringing and setting up a tent. These wooden pods are well insulated, more secure, offer more privacy and shelter than a tent, plus they include heating and electricity to keep you warm and snug – lovely!

    Glamping pods are like a mini lodge, giving you your very own self-contained hotel room in the countryside! These are perfect for guests who want to be in the middle of nature on our fantastic sites and want to keep creature comforts close by, like a sprung bed and a private toilet and shower.

Making and managing your booking